Air India’s response to the incident of a drunk passenger who allegedly urinated on a lady on one in every of its worldwide flights final 12 months ought to have been “much quicker”, Tata Group Chairman N Chandrasekaran admitted on Sunday.
The airline’s response ought to have been a lot faster: What did Tata Group Chairman N Chandrasekaran say concerning the Air India urination incident?
In an announcement, which got here days after aviation regulator DGCA halted the Tata Group-owned full-service airline, Chandrasekaran additionally stated that “we have failed to address this situation in the way that we should.”
In a stunning incident, an intoxicated man allegedly urinated on a feminine passenger, an individual over the age of seventy, on the enterprise class of the Air India New York-New Delhi flight on November 26 final 12 months.
Defendant Shankar Mishra was arrested by the Bengaluru Delhi Police on Saturday.
“The incident on Air India Flight AI102 on 26 November 2022 has been a supply of private misery for me and my colleagues at Air India. Air India’s response ought to have been a lot faster.
We failed to deal with this example the best way it ought to have been,? Chandrasekaran stated within the Sunday assertion.
“Tata Group and Air India stand for the safety and well-being of our passengers with full conviction. We will review and redress all processes to prevent or address any incident of such an unruly nature,” it added within the assertion.
The DGCA has stated that Air India’s conduct in dealing with the incident was “unprofessional” and issued excuse notices to the airline, its director of inflight companies and the crew who operated the flight.
[Disclaimer: This story was automatically generated by a computer program and was not created or edited by Journalpur Staff. Publisher: Journalpur.com]
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